Last Updated: 5/11/2024

Dukaneh ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, dukaneh.ps, or make a purchase from our platform. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing information.
  • Transaction Information: Payment details and purchase history.
  • Device Information: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
  • Usage Information: Pages visited, time spent, and actions taken on our site.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Transactions: To fulfill orders, process payments, and deliver products.
  • To Improve Our Services: To understand how you use our site and improve our offerings based on your preferences.
  • Customer Support: To provide you with customer service and support, and address any inquiries or issues.
  • Marketing Communications: If you have opted in, we may send you promotional materials, updates, and offers that may be of interest to you.

3. How We Share Your Information

We may share your information with:

  • Third-Party Service Providers: Payment processors, shipping companies, and marketing platforms that assist us in operating our website and fulfilling your orders.
  • Legal Compliance: We may disclose information as required by law or to comply with legal proceedings.

4. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

  • Access to Information: Request details of the data we hold about you.
  • Correction of Data: Correct or update inaccurate information.
  • Deletion of Data: Request deletion of your personal data.
  • Opt-Out of Marketing Communications: Unsubscribe from our marketing communications by following the opt-out instructions in each email or contacting us directly.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep track of items in your shopping cart, and understand how you interact with our website.

You can control cookie settings through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Data Security

We use industry-standard security measures to protect your personal information. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this page regularly to stay informed about our practices.

9. Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at info@dukaneh.ps