At Dukaneh, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please read the policy below to understand your options.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased within the last [e.g., 14 or 30] days.
  • The item is unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (e.g., a receipt or order confirmation) is provided.

Note: Certain items, such as perishable goods, custom products, and gift cards, may not be eligible for returns. If you are unsure whether your item qualifies, please contact us.

2. How to Initiate a Return

To initiate a return:

  1. Contact us at [Your Email] or [Your Phone Number] within [e.g., 14 or 30] days of receiving your order. Please include your order number and a brief explanation for the return.
  2. We will provide you with a return authorization and instructions on where to send your item.
  3. Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Shipping Costs for Returns

  • Customer Responsibility: Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong or defective item).
  • Non-refundable Shipping Fees: Original shipping costs are non-refundable, except in cases of an error on our part.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved:

  • Original Payment Method: Your refund will be processed within [e.g., 5-10 business days], and a credit will be applied to your original method of payment.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, missing parts, or damaged for reasons not due to our error).

5. Exchanges

If you received a defective or damaged item and would like to exchange it for the same item, please contact us at [Your Email] or [Your Phone Number]. We will arrange an exchange and provide you with instructions on returning the original item.

6. Non-Returnable Items

Certain items are ineligible for return or refund. These may include:

  • Perishable goods (e.g., food or flowers).
  • Custom or personalized items.
  • Gift cards and downloadable products.

If you have any questions about an item’s eligibility for return, please contact us.

7. Late or Missing Refunds

If you haven’t received a refund within the stated time, please check with your bank or credit card company first, as it may take some time for the transaction to process.

If you’ve done this and still have not received your refund, please contact us at [Your Email] so we can assist you further.

8. Contact Us

If you have questions about this Return and Refund Policy or need help with a return, please get in touch with us at dukaneh.ps